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Privacy Policy

Last updated: September 27, 2025

At Windlestraw Guesthouse, your trust means everything to us. We want you to feel comfortable knowing how we handle your personal information when you stay with us or use our website.

Who we are

We’re Windlestraw Guesthouse, a small B&B in Walkerburn, UK.
If you ever have questions about your information, just reach out to us at info@windlestrawguesthouse.com. 

the information we collect

To make your stay smooth and enjoyable, we may collect:

  • Your contact details (name, email, phone, address)

  • Booking and payment details

  • Information you choose to share (like dietary needs or special requests)

  • Basic website use info (through cookies, if enabled)

how we use your information

We only use your information to:

  • Confirm and manage your booking

  • Take payments and issue receipts

  • Provide the best possible service during your stay

  • Meet our legal and tax obligations

  • Send occasional updates or offers — but only if you’ve chosen to hear from us

who we share it with

We only share your information when it’s necessary, for example with:

  • Secure payment providers (like PayPal or Stripe)

  • Booking platforms (such as Airbnb, if that’s how you book)

  • Our accountant or official authorities, if required by law

We never sell or trade your details.

how long we keep it

  • Booking and payment records: up to 6 years (to meet tax requirements)

  • Marketing preferences: until you ask us to remove you

your choices and rights 

You’re always in control of your information. You can:

  • Ask us for a copy of the data we hold

  • Request changes or deletion

  • Opt out of marketing at any time

  • Raise a concern with the Information Commissioner’s Office (ICO) if you wish: https://ico.org.uk

cookies

If our website uses cookies, you’ll see a notice and can choose your preferences.

how we protect your data

We take security seriously. Your information is kept safe through secure systems, limited access, and password protection.

updates to this policy

Sometimes we may update this page to keep things clear and accurate. The latest version will always be available here.

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