
Privacy Policy
Last updated: September 27, 2025
At Windlestraw Guesthouse, your trust means everything to us. We want you to feel comfortable knowing how we handle your personal information when you stay with us or use our website.
Who we are
We’re Windlestraw Guesthouse, a small B&B in Walkerburn, UK.
If you ever have questions about your information, just reach out to us at info@windlestrawguesthouse.com.
the information we collect
To make your stay smooth and enjoyable, we may collect:
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Your contact details (name, email, phone, address)
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Booking and payment details
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Information you choose to share (like dietary needs or special requests)
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Basic website use info (through cookies, if enabled)
how we use your information
We only use your information to:
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Confirm and manage your booking
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Take payments and issue receipts
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Provide the best possible service during your stay
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Meet our legal and tax obligations
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Send occasional updates or offers — but only if you’ve chosen to hear from us
who we share it with
We only share your information when it’s necessary, for example with:
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Secure payment providers (like PayPal or Stripe)
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Booking platforms (such as Airbnb, if that’s how you book)
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Our accountant or official authorities, if required by law
We never sell or trade your details.
how long we keep it
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Booking and payment records: up to 6 years (to meet tax requirements)
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Marketing preferences: until you ask us to remove you
your choices and rights
You’re always in control of your information. You can:
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Ask us for a copy of the data we hold
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Request changes or deletion
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Opt out of marketing at any time
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Raise a concern with the Information Commissioner’s Office (ICO) if you wish: https://ico.org.uk
cookies
If our website uses cookies, you’ll see a notice and can choose your preferences.
how we protect your data
We take security seriously. Your information is kept safe through secure systems, limited access, and password protection.
updates to this policy
Sometimes we may update this page to keep things clear and accurate. The latest version will always be available here.